Operations Manager


Based in the Swiss Crypto Valley, SMART VALOR is a Blockchain startup set to enable borderless crypto finance. We are building a decentralized, community-based marketplace for tokenized alternative investments. Having been named by Forbes as one of, “Europe’s 10 Most Exciting Technology SMEs For 2018”–we couldn’t be more excited about what the future holds.

Smart Valor is looking for an Operations Manager with a proven experience in the industry, who will help us during the setup of the internal operations of the Crypto Exchange.


  • Setting up internal operations of Crypto Exchange
  • Undertake regular financial reviews
  • Implement policies regarding regulatory requirements (Compliance Procedures) to effectively identify and manage the key risks
  • Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
  • Develop a trusted advisor relationship with key accounts
  • Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions
  • Strive to make your team’s work as efficient as possible by improving or creating processes, automating as much of your work as possible,
  • Constantly look for ways to improve our customer service, and handle the process support


  • Experience and knowledge of Cryptocurrencies, Blockchain and trading
  • Experience setting up internal operations of Crypto Exchange
  • Attention to detail with excellent communication skills and patience
  • Ability to troubleshoot and discover answers quickly and effectively
  • Capable of working under pressure
  • Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team
  • Language skills including but not limited to English, German and French