SMART VALOR follows clear rules and strong technical safeguards to ensure your crypto transfers are secure, fast, and fully compliant with MiCAR Article 82. We also have backup systems in place in case of technical interruptions or attempted fraud.

You’re always fully informed
 

• Before sending crypto, you’ll see the fee, the blockchain network used, a notice that transfers can’t be undone, and a checklist of all details.
• You confirm via checkbox and enter your security code (2FA).
• You’ll get an email receipt and can view every transfer at any time via your account dashboard.
• All terms, including full legal details, are issued in English and can be requested at any time.

Strong technical protections
 

• Security includes 2FA, automated fraud detection, and constant vulnerability scanning.
• Every withdrawal is screened to ensure the address is not flagged or high‑risk.
• Your data is encrypted, and access is monitored to prevent unauthorized use.

Contingency planning & fast recovery
 

• We are always monitoring for service interruptions or suspicious behavior.
• Transfers are automatically paused if we detect a system issue.
• You will receive notification if a transfer is delayed or needs further verification, with guidance on next steps.

Support from specialist teams
 

• Our Operations Team handles real‑time processing and liquidity.
• The Compliance Team manages travel‑rule data and anti‑money‑laundering checks.
• Our Engineering Team maintains system stability, security, and response procedures.

These teams coordinate under documented escalation procedures to resolve issues quickly and thoroughly.

 More information and legal details
 

A full explanation of our policies and protections is available in the Terms and Conditions, including the Appendix: Information of Transfer Services.

You can also review our fee table and supported networks.

For any questions or to request a full copy in English, please email support@smartvalor.com.