Frequently Asked Questions
How can we help you today?
Knowledge base
Other
An archive of important announcements
6 articles in this collection
Security
All about Security - here you can find detailed information on how to keep your account and device secure.
10 articles in this collection
Our Company
Hi, we're SMART VALOR, get to know us a little better! Detailed information about our company can be found here
9 articles in this collection
KYC - Know Your Customer
Detailed information about the KYC process on SMART VALOR - what is KYC, verification levels, and what type of document we might require
4 articles in this collection
Crypto Services
Information about the different services on the SMART VALOR platform, the terms and conditions of each service, and the benefits
16 articles in this collection
SMART VALOR Exchange
Detailed information about the SMART VALOR Exchange - registration, trading and purchasing, account management, and security
27 articles in this collection
Popular Articles
Security Guidance
Security Awareness
Social Media Security Awareness
Data Privacy
Contact with SMART VALOR
How do I secure my account?
Multi-Factor Authentication with a TOTP
I received an unexpected "new login" email. Should I be concerned?
Why did the SMART VALOR platform log me out?
Popular Cryptocurrency Frauds
KYC - Know Your Customer
All About: KYC Verification
Verification Levels
What is Source of Funds (SoF)?
Getting Started
How do I set up an account on SMART VALOR?
How to change my email or password?
How do I close my account?
Withdraw Crypto
How can I withdraw cryptocurrencies?
How long does it take for my withdrawal to arrive?
What are my withdrawal limits?
Are there any fees for making a withdrawal?
Deposit Crypto
How can I deposit cryptocurrencies?
How long does it take for my deposits to arrive?
What are my deposit limits?
Are there any fees for making a deposit?
Compliance & Regulation
Licensing
AML / KYC Obligations
Source of Funds / Source of Wealth
Regulatory Compliance & Licensing
Customer Verification & Due Diligence
Transaction Monitoring & Fraud Prevention
Account Management & Data Protection
Market abuse prevention at SMART VALOR