Frequently Asked Questions
How can we help you today?
Security Guidance
Security Awareness
Social Media Security Awareness
Data Privacy
Contact with SMART VALOR
How do I secure my account?
Multi-Factor Authentication with a TOTP
I received an unexpected "new login" email. Should I be concerned?
Why did the SMART VALOR platform log me out?
Popular Cryptocurrency Frauds
SMART VALOR Security Principles
How does SMART VALOR maintain security of assets?
How secure is my personal information?
What is SMART VALOR's security strategy?
Anti-phishing code
Bug Bounty Program
Funds Segregation
What is funds segregation, and why does it matter?
Where and how are my crypto-assets stored?
Are my crypto-assets protected if SMART VALOR becomes insolvent?
Where are my fiat funds held?
How does SMART VALOR ensure my funds are not mixed with company funds?
What happens if there’s an error or discrepancy in fund records?
How often does SMART VALOR check balances and segregated funds?
Access & Legal Protections
Can I get more information about how my funds are protected?